Objective: We are seeking a friendly, energetic, and customer-focused Front of House Team Member to join our team. You’ll be the face of The Rising Tide, creating a warm and welcoming experience for every guest. This role involves taking orders, serving food and drinks, managing bookings, and keeping the service area clean and organised. Oh, & you’ll love Craft Beer! 

Key responsibilities: 

• Greet guests in a warm, professional manner and ensure excellent customer service at all times.

• Take orders efficiently using our POS system and communicate clearly with the kitchen and bar teams.

• Serve food and beverages promptly and to a high standard.

• Maintain cleanliness and presentation of the front of house area, including tables, menus, and facilities.

• Handle payments, issue receipts, and manage tabs accurately.

• Assist with setting up and packing down the venue before and after service.

• Support team members and contribute to a positive, respectful working environment.

• Uphold licensing laws, hygiene regulations, and health & safety standards.

• Be knowledgeable about our menu, daily specials, and any promotions.

Skills required: 

• Previous hospitality or customer service experience is preferred but not essential.

• Excellent communication and interpersonal skills.

• Able to stay calm under pressure and multitask in a fast-paced environment.

• Flexible and reliable with a strong work ethic.

• A team player who takes initiative and has a can-do attitude.

• Cocktail or craft beer knowledge is a bonus.

Main Purpose: Become a part of our amazing friendly team & ensure our customers' experience at our venue is nothing short of exceptional.

You’ll be responsible for ensuring the quality of our food, drinks and service standards uphold excellence within the establishment. 

This is a demanding role and is suited to someone with exceptional attention to detail, a dedication & passion for hospitality, & excellent communication skills. 

Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image, paying close attention to all operational details. You will multitask, ensuring comfort, safety and enjoyment of guests, as well as job satisfaction of staff, and a commitment to the financial success of the establishment. 

Main Duties: 

• Compliance with Intox guidelines ensuring staff are aware of their obligations to the Sale and Supply of Alcohol Act.

• Coffee training / Cocktail training / Food training - Support Ops Managers with Staff Training needs.

• Adhere to business opening and closing procedures and be trusted as a keyholder.

• Train, supervise, delegate, and motivate staff on a daily, weekly, and monthly basis.

• Work together with other Managers to provide coverage of staff in the case of employee absence and adjusting staffing as necessary within correspondence with the Ops Managers. 

• Must be available to work on weekends – (this includes Friday, Saturday and Sunday) 

• Complete structured daily plans for staff each shift to best suit the staff, guests and the business. 

• Maintain stock levels and report stock levels to the Ops Managers and record financial transactions each shift. 

• Ensuring all reports are kept up to date i.e. discrepancies, complaints, manager daily plans etc. 

• Must remain responsive to Reservation queries via Telephone, checking Voicemails regularly. 

• Cultivation of professional and collaborative relationships with kitchen, bar, and floor staff to ensure seamless operational flow. 

• Ensure that all food and drink menus, along with venue posters, signage, blackboards, taps are clean, fresh, and updated regularly with correct products. 

• Overseeing Food leaving the kitchen, ensuring all food is consistently being served to a high standard, and communicating with the kitchen if not.

• Overseeing the preparation of beverages and ensuring high quality products are served by staff. 

• Maintenance of a safe environment for patrons and staff, in strict adherence to Occupational Safety and Health (OSH) requirements.

• Complete a daily detailed Captains Log to send through to the Ops Managers highlighting certain areas of the day with service, customers, & staff. 

• Resolve customer complaints promptly and according to company guidelines.

• Closely Monitor live music to ensure sound levels match the clientele & that musicians are on time & taking correct breaks. Also making sure Musicians are always adhering to a family-friendly standard of performance, which includes not taking advantage of bar tabs!  

• Ensuring impeccable venue presentation and readiness for service, consistently meeting high-quality standards, which includes making sure all staff including duty managers are wearing the correct uniform. 

Experience: 

• Three years relevant hospitality work experience.

• Must have (or qualify for) an up-to-date License Controller Qualification and General Managers Certificate.

• Pro-active and hands-on leadership approach with a strong work ethic.

• Excellent knowledge of bar management & the craft beer industry.

• Willingness to get involved during all hours of operation including late nights & weekends

• Experience in managing larger functions with 100+ attendees preferred, though not mandatory.

• Must hold New Zealand residency/citizenship or possess a valid New Zealand work visa.