- The Rising Tide Mount & Omokoroa

Join our team as one of two hands-on Operations Managers, overseeing both our Mount Maunganui and Omokoroa venues. This full-time role combines leadership, staff management, customer service, and event coordination, ensuring our venues run smoothly and our guests have an exceptional experience.

Key Responsibilities:

Staff Management

• Lead, motivate, and inspire a team of 30+ staff across two venues

• Manage rostering, hiring, training, and staff welfare

• Oversee payroll, leave, and workplace compliance

• Handle conflict resolution and maintain team morale

• Ensure operational standards, uniforms, and service quality are consistently met

Entertainment & Events

• Manage bookings, reservations, and functions for both venues

• Plan and run live music, seasonal events, and special occasions

• Coordinate with marketing, kitchen, and suppliers to deliver seamless events

Venue Operations

• Maintain an inviting, safe, and high-standard environment for guests

• Monitor bar and floor operations, drink standards, and stock levels

• Handle customer feedback and ensure exceptional service at all times

• Support admin tasks, reports, and communications across both venues

Requirements

• Managers license (or eligible) and NZ driver’s license

• Strong people skills, physically fit, and resilient under pressure

• Experience in hospitality operations, events, and staff leadership

This role is hands-on, dynamic, and perfect for someone who thrives on teamwork, leadership, and delivering memorable guest experiences.

- The Rising Tide Mount & Omokoroa

Join our friendly, dynamic team as a Duty Manager, ensuring every guest enjoys an exceptional experience at our venues. This hands-on role blends leadership, hospitality, and operational oversight to maintain the highest standards of food, drinks, service, and safety.

Key Responsibilities:

• Lead, train, and motivate staff to deliver excellent service daily

• Oversee food and beverage preparation, quality, and presentation

• Manage venue operations, including stock, reports, and opening/closing procedures

• Ensure compliance with health, safety, and alcohol regulations

• Monitor live music and events, coordinating with performers and staff

• Resolve customer feedback and maintain a welcoming, family-friendly environment

• Collaborate with Operations Managers and other team members to ensure smooth operations

Requirements:

• 3+ years in hospitality with strong leadership experience

• Current or eligible License Controller Qualification & General Managers Certificate

• Knowledge of bar management and craft beer preferred

• Flexible for weekends, evenings, and large events

• Strong attention to detail, communication, and problem-solving skills

This role is perfect for a hands-on leader who thrives in a fast-paced, guest-focused environment.

- The Rising Tide Mount & Omokoroa

Be the face of The Rising Tide and lead our front-of-house team to deliver an exceptional guest experience. As Floor Manager, you’ll oversee reservations, customer service, and daily floor operations, ensuring smooth, welcoming, and well-organised service across both venues.

Key Responsibilities:

• Manage the floor, greeting guests and ensuring excellent service from arrival to departure

• Oversee reservations and bookings via ResDiary, coordinating with staff, marketing, and partners

• Organise and manage functions, events, and entertainment spaces

• Train and support staff in service standards and reservation procedures

• Maintain stock for bookings and events, and keep all front-of-house systems up to date

• Collaborate with Operations and Duty Managers to ensure seamless daily operations

Requirements:

• 1+ years hospitality or customer service experience, with at least 6 months managing staff

• Current LCQ certificate or willing to obtain

• Strong organisational, problem-solving, and communication skills

• Friendly, professional, and detail-oriented with a passion for teamwork and guest experience

This role is ideal for someone who thrives on organisation, leadership, and creating memorable experiences for every guest.

-The Rising Tide Mount and Omokoroa

Join our kitchen team and play a key role in delivering high-quality meals while maintaining a clean, organised, and efficient kitchen environment. This hands-on role supports our chefs, ensures food safety, and keeps service running smoothly across both venues.

Key Responsibilities:

• Assist chefs with food preparation

• Maintain cleanliness of kitchen surfaces, equipment, and workstations

• Wash dishes, utensils, and kitchen equipment efficiently and safely

• Ensure proper storage and rotation of ingredients and supplies

• Support team members during busy service periods to maintain smooth kitchen operations

Requirements:

• Previous kitchen or hospitality experience preferred but not essential

• Strong work ethic, physically fit, and able to work in a fast-paced environment

• Attention to detail, cleanliness, and organisation

• Team player with a positive attitude, ready to support chefs and colleagues

• Flexible to work weekends, evenings, and public holidays

This role is perfect for someone who enjoys hands-on work in a dynamic kitchen environment and wants to be part of a collaborative team delivering exceptional meals.